Document package a borrower submits so a mortgage servicer can review possible loss-mitigation options.
A borrower assistance package is the document package a borrower submits so a mortgage servicer can review possible loss-mitigation options.
A borrower assistance package matters because the servicer usually cannot evaluate relief options from a phone call alone. It often needs borrower information, hardship context, income details, and supporting documents before deciding what options may fit.
It also matters because missing or stale documents can slow the review. A borrower may think they applied for help, while the servicer still treats the submission as incomplete.
Borrowers encounter borrower assistance packages after closing, when the mortgage is in hardship, delinquency, or default risk.
The term becomes practical when the borrower is preparing a Loss Mitigation Application and trying to understand why the servicer is asking for several documents rather than only one form.
| Term | Borrower-facing distinction |
|---|---|
| Borrower assistance package | The broader set of forms and documents submitted for review |
| Hardship Letter | Borrower explanation of the hardship |
| Complete Loss Mitigation Application | Application package the servicer has enough information to evaluate |
| Incomplete Loss Mitigation Application | Package still missing required information or documents |
A borrower requests help after falling behind. The servicer asks for a hardship explanation, income documents, expense information, and signed forms. Together, those materials make up the borrower assistance package.
Borrower assistance package differs from Loss Mitigation because loss mitigation is the broader review and workout process, while the package is the borrower’s submission for that review.
It differs from Hardship Letter because the letter is usually one component, while the package includes all required materials.
It also differs from Forbearance Agreement because the agreement documents a temporary-relief outcome, while the assistance package helps the servicer evaluate possible outcomes.